Terms

These are the terms of using Callout, written the same way the pricing is — plainly, and without a clause that only reveals itself later.

What it costs

• $1,500 once to build your receptionist: the script, your prices, your calendar, your rules.
• $497 a month after that. That includes 500 answered minutes a month, and 60c a minute after that. There is one monthly price — no yearly rate, no cheaper rate, nothing to negotiate down to.
• Or nothing upfront and $622 a month on a 12-month term, which is the same system with the build paid off through the monthly. Across the first year that is $7,464, which is exactly the same either way: the same $7,464 as paying the build upfront, with nothing added for spreading it. Included minutes and the 60c overage are identical.

You are billed for minutes the receptionist actually spends speaking to a caller. Ringing, voicemail and hang-ups are not billed.

What we commit to

• No lock-in on the $497 plan. You can stop any month, and you keep every call, quote and booking it handled for you. This does not apply to the $0-upfront plan: that one runs a 12-month term, because the build is being paid off through the monthly. Both facts are said together everywhere they appear, so that “no lock-in” never reads as a promise about a plan it was never true of.
• Your phone number stays yours. We work alongside it. If you leave, you keep it.
• The receptionist admits what it is. Asked directly whether it is a machine, it says yes and offers to pass the caller to a human.

The 90-day guarantee

90 days. Your build fee back. First five customers only.

This is the only guarantee Callout makes, and these are its whole terms. If anyone tells you something different on a phone call, this page is right and they are wrong.

• What is refunded: the $1,500 build fee, in full — the entire $1,500. Never a portion of it. You do not have to prove anything, hit a threshold, or sit through a call about why you are leaving.
• What is not refunded: months of service already used. If the receptionist answered your phone for two months, those two monthly payments are for two months of a working service and they stay paid.
• When the clock starts: the day your receptionist goes live — not the day you paid, and not the day you booked the call. You get the full 90 days of it actually running.
• How to claim: Email hello@callut.app inside the 90 days. No form, no conditions, no exit interview. We pay it back the way you paid it.
• It is capped at the first five customers, and the cap is real. Callout is new. 5 refunds at once is $7,500, so every build fee taken is held untouched until that customer’s 90 days expire — that is how we can pay it rather than merely promise it. Once five customers have taken it, the guarantee is withdrawn and comes off this page and the pricing page. It is not a scarcity line; it is the reason the guarantee is affordable at all.
• On the $0-upfront plan there is no build fee to refund. You never paid one — the build is paid off through the $622 monthly across the 12-month term, and months already served are not refunded. We would rather say that here than let you find it out when you ask.

What we do not promise

This section matters more than the one above it, because it is the one nobody else writes.

• We do not promise a number. Not a booking rate, not a recovery rate, not a return. Anyone who tells you what percentage of your missed work an AI receptionist will recover is guessing. The calculator on this site works entirely off figures you supply and says so on the page.
• We do not promise it never gets anything wrong. It is a language model on a phone line. It will misunderstand people. What we commit to is watching what it gets wrong and fixing it, which is what the monthly fee pays for.
• We do not promise uninterrupted service. Callout depends on telephony, model and hosting providers we do not own. When they go down, so does the receptionist.
• It is not a medical, legal or emergency service. It must not be relied on to handle an emergency call, and it is configured to hand a genuine emergency to a human immediately.

What we ask of you

• That the prices, availability and rules you give us are accurate, because the receptionist repeats them to your customers.
• That you tell us if you need calls recorded or not recorded, and that you have handled telling your callers whatever your state requires. See the privacy page.
• That it is not used to mislead anyone about who or what they are speaking to.

Ending it

Email hello@callut.app. On the $497 plan it stops at the end of the current month. On the $0-upfront plan the 12-month term runs to the end, because the build is being paid off across it. Outside the 90-day guarantee above, the build fee covers work already done and is not refunded. Your data comes with you and is deleted from our side on request.

The law that applies

Australian law, and nothing here limits rights you have under the Australian Consumer Law. Where these terms and the ACL disagree, the ACL wins.

Questions

hello@callut.app. A real person reads it.